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Privacy Policy

Last Update: 29th of June, 2025

At Family Heating, Cooling, Plumbing & Electric, operating under FAMILY HEATING & AIR CONDITIONING , INC., we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.myfamilyhvac.com/ , use our services, or communicate with us.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, or when you contact us. The personal information that we collect depends on the context of your interactions with us and may include:

- Personal Identification Information: Name, email address, phone number, mailing address, and any other information you voluntarily provide.

- Usage Data: Information about how you interact with our website, including IP address, browser type, time zone settings, and usage statistics.

- Transaction Data: Payment details and other information you provide to process payments for our services.

2. How We Use Your Information

We use the information we collect for various business purposes, including to:

- To provide and maintain our website and services.

- To respond to your inquiries, provide customer support, and communicate with you.

- To send SMS, emails, or phone communications (with your consent). Message frequency may vary.
  You may opt out of SMS messages at any time by replying “STOP” to any message you receive. Standard message and data rates may apply.

- To process transactions and manage your account.

- To improve our website and tailor your user experience.

- To comply with legal obligations and resolve any disputes.

2.1 SMS/Text Messaging Terms

- By providing your mobile phone number and opting in to receive text messages from Family Heating and Cooling, you consent to receive recurring automated SMS/MMS messages related to your service appointments, appointment reminders, service confirmations, promotional offers, and other communications relevant to our HVAC services.

- Consent: Your consent to receive text messages is not a condition of any purchase. You may choose not to provide your mobile number or opt in to SMS communications and still use our services.

- Message Frequency: Message frequency varies based on your interactions with us and your service needs.

- Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message. Upon opting out, you will receive a single confirmation message, and no further messages will be sent unless you re-subscribe.

- Help: For assistance with our text messaging program, reply HELP to any message or contact us at jborges@myfamilyhvac.com or (508) 379-2579.

- Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

- Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

- Privacy: We will not sell, rent, or share your mobile phone number or SMS opt-in data with third parties for their marketing purposes. Information collected through our SMS program will be used in accordance with this Privacy Policy.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You may adjust your browser settings to refuse cookies, but this may limit your access to certain features of the website. You can manage your cookie preferences through the consent banner on our website or your browser settings.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

- With service providers and vendors who assist in delivering our services.

- As required by law, regulation, or legal process.

- To protect the rights, privacy, and safety of our company, customers, or others.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to help protect your personal information from unauthorized access, use, or disclosure. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

6. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

- Request access to the personal data we hold about you.
- Request that we correct or update inaccuracies.
- Request the deletion of your personal data.
- Opt-out of marketing communications.

To exercise any of these rights, please contact us at jborges@myfamilyhvac.com .

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from minors, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after such changes constitutes your acknowledgment and acceptance of the changes.